Here you will find all useful information about the operation of our online store. Mikros Paradisos wants you to know the terms of use of our online store in a direct, simple and clear way. The respect of your Personal Data is above all our moral obligation and not only a legal one and is in full compliance with the requirements of the General Regulation of Personal Data Protection, known as GDPR and Greek and European legislation.
Terms and Conditions of Use
The Terms and Conditions of Use of this website www.mikrosparadeisos.gr and the Privacy Policy of its users describe:
- The process of collecting personal data of website users/customers of the mikrosparadeisos.gr online store,
- The use of this data by mikrosparadeisos.gr and the terms of use of this website. A user of our website is considered to be anyone who visits it with the purpose of purchasing a product – products available on it, i.e. in the mikrosparadeisos.gr online store, as well as anyone who browses the website as a visitor.
Customers of the mikrosparadeisos.gr online store are defined as those who register in order to complete an order and proceed with a purchase, as well as those who place an order without registration, i.e. as “visitors”. Procedurally, those who register are registered as Customers through the “New User Registration” and/or “New Customer” option on the website’s home page and/or through the “Account Creation” process and their respective acceptance by our mikrosparadeisos online store .gr.
- The customer who has registered as above, using the unique combination of Customer ID (username) and Customer Code (password) that he has chosen and declared, has the following possibilities:
- To see the contents of his shopping cart (“My Cart”). The products that the customer has chosen to order are displayed in the Cart. The Customer can order products, which can be reviewed or changed (deletion of items, change of quantities) at any time until the completion of the order.
- To complete his order and pay by choosing one of the payment options provided by the online store.
- To see, after completing the order, its execution progress and its contents.
- To see his old orders.
- To modify the Customer Details of his Account.
The customer, as well as any user of our website, from the moment he chooses to use the services of the mikrosparadeisos.gr online store, unconditionally and fully accepts the present Terms of Use and the Personal Data Protection Policy.
In order to be consistent with the daily developments of technology and to continuously upgrade the services provided by us, the mikrosparadeisos.gr online store reserves the right to unilaterally modify these Terms of Use, with the sole obligation of publishing them on the relevant site of its website and without prior notification of his customers. This choice of ours is exclusively related to the fact of immediacy in adopting practices to improve the services of the mikrosparadeisos.gr online store.
Offers running in the same period and concerning the same products cannot be combined (with some exceptions to be noted). In addition, we would like to clarify that the offers are valid while stocks last.
Description of services
The website mikrosparadeisos.gr is an online store, self-contained, with its own price policy, terms of payment, availability and delivery of the products.
The customer has the possibility to place orders, according to the distinctions mentioned above for the Customers of the online store.
With each, a profile of each user is created, which enables us to offer our services regarding the customer’s order in the best possible way.
During the registration of the new user, the following information is collected: Name, Surname, Address, Postal Code, City-Region, Country, Telephone, e-mail and in the event that an invoice is requested, company name, activity, VAT number and tax office.
The above data are necessary for the processing of the customer’s order from the online store and are made available to mikrosparadeisos.gr, in order to be used for the proper execution of the Customer’s order and the communication with the courier companies for the shipment of the products.
Privacy
The management and protection of personal data is governed by these terms and the relevant provisions of both Greek, Community and international law regarding the protection of the individual from the processing of personal data, as well as the Decisions of the Authority for the Protection of Personal Personal Data Character, which we respect and abide by. Any future change to the above regulatory framework will also be the subject of these terms of use.
The collection of our customers’ personal information has the following main purposes:
- the orderly and efficient execution of customer transactions with the online store
– the recording of customer requirements regarding the products of the online store
Our online store collects exclusively and only those personal data that are absolutely necessary for the safe execution and proper execution of our customers’ orders and for the specified and legal purposes and are subjected to lawful and legitimate processing in a manner compatible with these purposes, as they are consistent with the principle of proportionality (Article 5 par. 1 of Regulation 679/2016 GDPR).
The collection of your personal data is carried out with your consent only and concerns exclusively the process of completing the operational purposes of this website and this online store.
The mikrosparadeisos.gr online store keeps the personal data as long as the Customer is active, and in case of inactivity and non-transaction with our store, they are kept for a period of five (5) years, and the liquidation will take place every January regardless of the date of collection of the customer’s personal data.
mikrosparadeisos.gr will not disclose a Customer’s email address or other personal data for advertising or other promotional and/or communication purposes, except after their express consent in accordance with the conditions set by the GDPR.
We inform you that in order to collect and objectively analyze your opinion in order to offer you better services and personalized communications/suggestions about products that suit you, we work with
• Google for personalized and repetitive marketing (remarketing).
• Facebook for personalized and repetitive marketing (remarketing).
• The company Mailchimp for managing and sending newsletters
mikrosparadeisos.gr declares that during the period of observance of said information/personal data and our electronic communication, it uses them lawfully, taking the necessary security measures and respecting their confidentiality. In particular, we take all appropriate and appropriate organizational and technical measures for the security of data and their protection against accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unlawful processing, such as e.g. gradation of access to personal data, security of the places where a physical file of personal data is kept, destruction of all documents containing personal data, so that it is not possible to extract any information, while the network is protected by an electronic firewall, data encryption, while there is also controlled access of each user with a different Username – Password and SSL/TLS certificate.
However, mikrosparadeisos.gr does not guarantee the security of data transmitted through networks to the extent that their protection is not achieved by taking appropriate security measures imposed by law and is not responsible for any direct, indirect, positive, collateral, material or non, damage that the user may have suffered from his access to the internet.
Whenever you choose, either through the online ordering process or through the phone ordering process, to provide us with your email address and/or mobile phone number, or any other personal data, you are simultaneously choosing to grant and respect the personal your data from us. We would like you to know that ehsop mikrosparadeisos.gr will never use your personal data for purposes other than those mentioned in this text. For mikrosparadeisos.gr, your personal data is absolutely sacred and we want it to work exclusively for your benefit and with respect for your individuality and your freedom of choice.
Each user has the right to submit a request for access, correction or deletion of personal data or to limit the processing concerning the data subject as well as the right to object to the processing and to complain to a supervisory authority (in accordance with the definitions of articles 13 to 20 of Regulation 679/2016 GDPR).
Every user can additionally request the portability (according to the possibility given to you by Regulation 2016/679 GDPR) of their personal data. For any exercise of your rights, you can contact the data controller, defined below.
Each user also has the right to withdraw their consent at any time by sending an email to the Personal Data Processor (Article 2 para. k of Law 2472/1997 and Article 7 of Regulation 679/2016 GDPR).
Responsible for data processing and Personal Data Protection to ensure the protection of your personal data is Georgia Tsenekidou, contact phone number 2382020672 and contact email address dpo@mikrosparadeisos.gr
For any differences that may arise between customers or between customers and third parties and are due to messages, data, data or information that are circulated through mikrosparadeisos.gr, the latter declares that any removal of the privacy of the customer’s telecommunications is permitted only if and to the extent that mikrosparadeisos.gr is required to fulfill its obligation according to the current legislation.
It is expressly agreed that the above terms are governed by Greek Law, the decisions of the statutory bodies of the State that apply to electronic communications transactions as well as the applicable relevant provisions. It is hereby expressly agreed that any disputes that may arise from the application of these terms and the general use of our store, if they are not resolved amicably, fall under the jurisdiction of the Courts of Giannitsa Pella.
Automatically Recorded Information
The server (web server) of mikrosparadeisos.gr, based on its manufacturing specification and in accordance with the applicable accepted on the internet, automatically records some information. The reasons for the recording are related to:
– early diagnosis and automatic problem resolution
– collection of demographic information
– successful management of online store services
This information is anonymous (not personally identifiable) and contains domain names and/or I.P. addresses of the browsers that visit the online store, the day and time the visit was made and other (always) non-personalized identifiable information.
Cookies
A cookie is a small piece of data that is sent to I.P. addresses of the client’s browsers from a server (web server) and is stored on the hard drive of the client’s computer. Cookies do not cause damage to the customer’s computer system and do not affect its functionality. Cookies also make web browsing easier for the customer by saving their settings. The mikrosparadeisos.gr online store uses cookies to provide specialized services and content that covers the customer’s interests. The above cookies do not contain personally identifiable information. Most browsers automatically accept cookies, but the customer usually has the option to set his browser to prevent them. Even without cookies, the customer can use most services of mikrosparadeisos.gr
At mikrosparadeisos.gr, the user has the possibility to set and save his preferences regarding Cookies by selecting the corresponding message in the footer of the website.
Customer Obligations
The Customer of the mikrosparadeisos.gr online store is obliged to:
- Not to use the website of the online store to carry out acts, which may result in criminal prosecution or the initiation of any civil or administrative proceedings against mikrosparadeisos.gr, for acts, which are indicatively but not exclusively described in the Criminal Code Code, Special Criminal Laws, Telecommunications Legislation, Personal Data Protection Legislation as well as the relevant provisions or directives of the European Union or the National Telecommunications Commission, the Personal Data Protection Authority and any other Public or Administrative Authority and Service .
– Not to infringe any form of Intellectual Rights of third parties.
- To strictly observe the applicable terms of use of the mikrosparadeisos.gr online store as well as the applicable personal data protection regulations of its subscribers and/or visitors to its websites.
– To provide complete and true personal information during the process of registering as a customer.
– To update his personal Registration Data, so that they correspond at all times to his true personal data. In the event that the Customer’s registration information is found to be incorrect, the mikrosparadeisos.gr online store has the right to immediately deactivate the customer’s account by informing him.
- To keep secrets and not to reveal to third parties his unique identification name and password (username, password) in the services of mikrosparadeisos.gr. He is also obliged to IMMEDIATELY inform the mikrosparadeisos.gr online store via email at eshop@ mikrosparadeisos.gr, of any unauthorized use of his code and password. The online store bears no responsibility for unauthorized use of the password and the identification name of its customers, if it has not been previously informed about it.
- To confirm that he has exited his personal account at the end of each session.
- To provide correct and true Payment and Delivery Details for the orders placed by the online store.
In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. He can also contact the European Consumer Center of Greece, at +30 2106460284, +30 2106460784 or by email at info@eccgreece.gr.
Modifications to the Service
The mikrosparadeisos.gr online store reserves the right to modify the services provided or to stop providing them temporarily or permanently, with or without warning. In any case where the Customer uses the services of the online store, it is considered that he has unconditionally accepted the present terms of use and unconditionally acknowledges that the mikrosparadeisos.gr online store is not responsible towards the Customer for any modification, postponement or interruption of the provision of the service .
Please note that changes to product images may occur at any time and always at the discretion of the online store mikrosparadeisos.gr
Products and information – Responsibility
The mikrosparadeisos.gr online store:
– bears no responsibility for any damage caused to the Customer by the exchange of information during the use of the online store services resulting from loss or delay in receiving or non-receiving or alteration of data.
– is not required to install the products of the online store.
– does not replace and does not play the role of a healthcare professional.
– does not bear any responsibility for the information related to product advertisements. The material, content and claims of advertising listings are the intellectual property and responsibility of the companies advertising their products. We make no warranties, written or implied, express or implied, as to the accuracy and correctness of the information provided by our website. We disclaim all warranties, express or implied, express or implied, including implied warranties of quality or fitness for a particular purpose.
– For all products, the proof is also the guarantee of each product (each company has a different guarantee period). In case of improper operation or any damage, mikrosparadeisos.gr is not responsible and the consumer addresses the company in question directly.
Payment methods
Payment for an order is made in the following ways:
– Cash on delivery with a fee of €4.00
The products are sent by courier and you pay the price upon receipt.
– Deposit to a Bank Account: If you do not have a credit card or if you cannot be at home to receive your products, you can pay for your order through a bank account. For the best service, please provide the bank with your Name and Order Number as justification. Then please send the proof of deposit by or via e-mail. The bank accounts to which you can deposit the money are as follows:
Piraeus Bank
IBAN: GR60 0172 2520 0052 5209 0288 781
Alpha Bank
IBAN: GR50 0140 5830 5830 0200 2001 960
*Please note that in case of remittance, the fee is charged to the depositor.
– Credit Card: through credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover
– Paypal
Receipt / invoice
During the order completion process, you can decide whether you want a receipt or an invoice.
Payment security
Payment security is not only an obligation for us. It is an end in itself. All online payments via credit card or Paypal are made in the secure environment of the cooperating Bank or the Paypal online payment platform.
All online payments by credit card or Paypal are protected by the highest online security systems (SSL) which guarantee a secure transaction environment.
mikrosparadeisos.gr, in addition to the fact that it uses the certified systems and is in direct contact with the cooperating banks, adopts the most modern certified online payment system.
Shipping methods
mikrosparadeisos.gr is extremely proud of the modern way of managing the process of sending a product. The customer can know at any time in which shipping phase a product is and plan when it will be available to him.
The product categories are divided into:
In stock: the products are in our warehouse and are shipped in 1-2 working days from the day of the order (as long as the order is placed by 15:00 noon).
Out of stock: The product is not available and cannot be added to the “Cart”.
Discontinued: The product has been discontinued by the manufacturer and it is not possible to reorder.
All orders are sent by courier
Your order can be delivered to another address if you select the corresponding field and change the address
Deliveries are made on working days between 9:00 – 17:00.
Note: the order will be shipped to the address you provide.
Costs of Shipment
For orders of any products with a total cost of ninety-line (99.00) euros or more, the customer is not charged shipping costs.
For purchases of any products with a total cost of less than ninety-line (99.00) euros, the customer is charged with shipping costs of two euros (4.00), as long as the total weight of the products does not exceed two (2) kilograms.
All above prices include VAT. Upon completion of your order, you will be automatically sent an email with the analysis of your order.
Returns
In case of any product defect found upon receipt, we will replace it immediately without any additional financial burden to the customer, as soon as we are notified either by phone or by email to eshop@ mikrosparadeisos.gr
In the case of a non-faulty product, it can be returned if: You can if:
a) The date of receipt of your order and the date of submission of the request for return not to exceed 14 calendar days,
b) the packaging has not been tampered with and is in its original condition (in this case the customer bears the shipping costs.)
In any case, for the return to be accepted, the product must be accompanied by the proof of order.
To exercise the right of withdrawal, you must complete the withdrawal form and send it to eshop@mikrosparadeisos.gr within 14 calendar days.
